Services

FAQ

How do I make a counseling appointment?

You can begin by viewing the OUR TEAM section of our website.  Each counselor has a profile that will tell you about the services and specialties they offer, as well as their training and experience.  To schedule your initial appointment, please contact the team member who you think will be the best fit for you.    They will guide you through the next steps.

How long are therapy appointments? 

The length of appointment may vary from counselor to counselor.  Generally sessions are 45-50 minutes long and some counselors offer extended sessions depending on your need and their style. Group therapy sessions are between 60 minutes and 90 minutes, depending on the group.

How long do I have to come?

It is hard to predict the exact length of time it will take for you to meet your goals. While brief therapy may be appropriate for some issues others may require more extensive therapy. Individual concerns are improved or resolved at different rates. During your initial appointment your counselor will work to understand your needs and concerns, discuss recommendations regarding the frequency of sessions and appropriate approach for your situation. 

How do I pay my counselor?
Available payment methods vary by therapist, ranging from affordable rates for self-pay to the ability to use both in and out of network benefits for your insurance plan. 

What does self-pay mean?
Some clients wish to pay for mental health services privately and choose to not utilize mental health benefits.  Private pay rates vary from counselor to counselor, based on their policies and experience.  Clients who wish to pay privately are welcome to discuss options and fees with their chosen therapist.

What do I need to know if I am considering using insurance?
When seeing a therapist who is on your insurance plan, that therapist may verify your coverage and benefits prior to beginning services and submit claims on your behalf.  You are also encouraged to be familiar with the coverage offered by your insurance plan. 

To submit a mental health claim, we are required to provide a diagnosis and some information about the treatment you are receiving. 

If you have and choose to access your out-of-network benefits, individual therapists can provide an itemized receipt for you to submit for possible reimbursement of these services.  

I am interested in beginning counseling, what do I do next?
Please contact the individual therapist by email or phone to discuss the steps to initiating services. Each therapist responds to messages directly based on their independent scheduling and policies.

I am looking for a supervisor.  Who are they and how do I contact them?
Depending on the type of supervision you are seeking, you can look at the following options for supervisors, read their information, and then reach out to them directly! (hyperlink to our individual pages)

Jessica Callahan, LPC-S for LPC Supervision

Jessica Callicutt, LPC-S, RPT-S, CEDS-S, NCC for LPC supervision, RPT and CEDS Certifications

Beth Coles, LPC-S, RPT-S for LPC Supervision and RPT Certification

Kelley Doss, LPC-S for LPC Supervision

Samantha Major, LCSW, LPC for Social Worker supervision